Move your support
stack forward.
DataGrine handles complex customer-support data migrations across platforms, with hands-on implementation for Intercom, Freshdesk and Pylon.
From any platform
- Zendesk
- Freshdesk
- Intercom
- Help Scout
- Gorgias
- Salesforce
- Custom / legacy
- and more
To any platform
- Zendesk
- Freshdesk
- Intercom
- Help Scout
- Gorgias
- Salesforce
- Custom / legacy
- and more
Move your customer data without starting over.
Migrate customer and support data from virtually any platform to wherever you are going.
Any platform → any platform
- Zendesk
- Freshdesk
- Intercom
- Help Scout
- Gorgias
- Salesforce
- Custom / legacy
- and more
Get your new support platform ready to run.
We design, configure, customize and launch your support environment on the platforms we specialize in.
Three platforms, in depth
- Intercom
- Freshdesk
- Pylon
How migration works
Audit → Map → Migrate → Validate → Handover.
Five stages, each one signed off before the next begins.
Audit
Understand your source platform, data structure, custom fields, relationships and migration requirements.
Map
Map your existing data to the destination, field by field, before anything moves.
Migrate
Run a controlled migration, with a dry run before the live transfer.
Validate
Compare source and destination data and verify that everything transferred correctly.
Handover
Your migrated data is ready for your team, or for your implementation partner.
Need the destination built too? We provide implementation for Intercom, Freshdesk and Pylon.
See implementationWhat we migrate
The objects your team would notice losing.
Records and the relationships between them - not a flat export.
- Customers
- Companies
- Tickets
- Conversations
- Attachments
- Tags
- Custom fields
- Articles
- History
- and other supported objects
Built for complex migrations
Your data is messy. That's normal.
We handle the hard parts - from mapping and transformation to validation and cutover.
- Different fields
- Missing values
- Duplicate records
- Custom fields
- Old tickets
- Attachments
- Custom objects
- Legacy workflows
- Inconsistent data
Implementation expertise
Make your new support platform work the way your team works.
Narrower than our migration coverage, and deliberately so. These are the three we build in.
Why DataGrine
Tools move records. They do not carry the risk.
We built the engine
Connectors we wrote and maintain against each platform API, not a resold tool. When a platform has no connector yet, we build one.
Nothing unseen goes live
A written mapping you sign off, then a dry run you review in a sandbox, before a single record moves in production.
A named engineer
One person accountable through cut-over. Not a ticket queue, and not a handoff between a tool vendor and a consultancy.
Runs in your cloud
Where a security review requires it, the whole engine deploys inside your own AWS or Azure account. Your data never leaves your tenant.
Ready to move?
Tell us where you are moving from, where you are going, and roughly how many records. You will get a straight answer on what carries across, what has to be rebuilt, and what it costs - before you commit to anything.
- A written mapping document before anything moves
- A dry run you review in a sandbox
- Fixed price, agreed up front
- The workflows rebuilt too, where we implement